Effects of Community Communication Technology (ICT) Usage on Community Satisfaction: Case Study in Nanjing, China

ZHEN Feng; QIN Xiao; JIANG Yupei; CHEN Hui

doi:10.1007/s11769-019-1072-9

Volume 29 Issue 5

Oct. 2019

Turn off MathJax

Article Contents

Article Navigation > Chinese Geographical Science > 2019 > 20(5): 834-847

ZHEN Feng, QIN Xiao, JIANG Yupei, CHEN Hui. Effects of Community Communication Technology (ICT) Usage on Community Satisfaction: Case Study in Nanjing, China[J]. Chinese Geographical Science, 2019, 20(5): 834-847. doi: 10.1007/s11769-019-1072-9

Citation:

ZHEN Feng, QIN Xiao, JIANG Yupei, CHEN Hui. Effects of Community Communication Technology (ICT) Usage on Community Satisfaction: Case Study in Nanjing, China[J]. Chinese Geographical Science, 2019, 20(5): 834-847. doi: 10.1007/s11769-019-1072-9

Effects of Community Communication Technology (ICT) Usage on Community Satisfaction: Case Study in Nanjing, China

doi: 10.1007/s11769-019-1072-9

ZHEN Feng^1,2,
QIN Xiao^{1,2
,},
JIANG Yupei¹,
CHEN Hui¹

1.
School of Architecture and Urban Planning, Nanjing University, Nanjing 210093, China;
2.
Provincial Engineering Laboratory of Smart City Design Simulation and Visualization of Jiangsu Province, Nanjing 210093, China

Funds: Under the auspices of National Natural Science Foundation of China (No. 41571146), National Natural Science Youth Foundation of China (No. 51708276) and Postdoctoral Science Foundation of China (No. 2017M611781)

More Information

Corresponding author: QIN Xiao.E-mail:x.qin@nju.edu.cn
Received Date: 2018-11-10
Rev Recd Date: 2019-03-06
Publish Date: 2019-10-01

Abstract

Future or smart community, which mainly refers to the development of community information and communication technology (ICT) platforms or devices, has received considerable attention from urban governments and scholars. However, only a few studies have been conducted to test the actual effects of using these community ICT platforms or devices on the community satisfaction of residents. Therefore, the present study conducts a survey in 40 communities in Nanjing, China and uses a mixed linear regression model to determine the relationship between community ICT usage and community satisfaction. Results indicate that residents with high-level community ICT usage are more satisfied with their community than those with low-level community ICT usage. Moreover, evident differences are observed regarding the influence of new commodity, old commodity and affordable housing communities in Nanjing. These findings are meaningful for the construction and development of future communities.
- community communication technology (ICT) usage,
- community satisfaction,
- types of communities,
- future community,
- Nanjing

References

[1]	Ball-Rokeach S J, Gibbs J, Jung J Y et al., 2000. The Globaliza-tion of Everyday life:Visions and Reality (White Paper 2). Los Angeles:Annenberg School for Communication, Meta-morphosis Project. http://www.metamorph.org/vault/globalization.html. Cited 31 October 2005.
[2]	Bardo J W, Bardo D J, 1983. A re-examination of subjective components of community satisfaction in a british new town. The Journal of Social Psychology, 120(1):35-43. doi: 10.1080/00224545.1983.9712008
[3]	Batty M, 2012. Building a science of cities. Cities, 29(Supp.11):S9-S16. doi: 10.1016/j.cities.2011.11.008
[4]	Berry B J L, Okulicz-Kozaryn A, 2011. An urban-rural happiness gradient. Urban Geography, 32(6):871-883. doi: 10.2747/0272-3638.32.6.871
[5]	Brereton F, Clinch J P, Ferreira S, 2008. Happiness, geography and the environment. Ecological Economics, 65(2):386-396. doi: 10.1016/j.ecolecon.2007.07.008
[6]	Chen Hui, Zhen Feng, 2016. Impact of ICT on community satis-faction among elderly:the case of suojin community in Nanjing city. Progress in Geography, 35(9):1167-1176. (in Chinese)
[7]	Dawkins C, Jeon J S, Pendall R, 2015. Transportation access, rental vouchers, and neighborhood satisfaction:evidence from the moving to opportunity experiment. Housing Policy Debate, 25(3):497-530. doi: 10.1080/10511482.2014.986662
[8]	Diener E, Ryan K, 2009. Subjective well-being:a general over-view. South African Journal of Psychology, 39(4):391-406. doi: 10.1177/008124630903900402
[9]	Dutta-Bergman M J, 2005a. Access to the Internet in the context of community participation and community satisfaction. New Media & Society, 7(1):89-109. doi: 10.1177/1461444805049146
[10]	Dutta-Bergman M J, 2005b. The antecedents of communi-ty-oriented internet use:community participation and commu-nity satisfaction. Journal of Computer-Mediated Communica-tion, 11(1):97-113. doi:10.1111/j.1083-6101.2006. tb00305.x
[11]	Farag S, Weltevreden J, van Rietbergen T et al., 2006. E-shopping in the Netherlands:does geography matter? Environment and Planning B:Urban Analytics and City Science, 33(1):59-74. doi: 10.1068/b31083
[12]	Fitz B M, Lyon L, Driskell R, 2016. Why people like where they live:individual-and community-level contributors to commu-nity satisfaction. Social Indicators Research, 126(3):1209-1224. doi: 10.1007/s11205-015-0922-9
[13]	Gans H J, 1968. Urbanism and suburbanism as ways of life. In:Pahl R E (ed). Readings in Urban Sociology. Amsterdam:Elsevier, 95-118. doi: 10.1016/B978-0-08-013293-8.50010-5
[14]	Garland A N, 2013. Community Satisfaction:the Solution for Rural Communities. Waco:Baylor University.
[15]	Giffinger R, Fertner C, Kramar H et al., 2007. Smart Cities-Ranking of European Medium-Sized Cities. Vienna:Center of Regional Science. http://www.smart-cities.eu/download/smart cities final report. pdf.
[16]	Gruber K J, Shelton G G, 1987. Assessment of neighborhood satisfaction by residents of three housing types. Social Indica-tors Research, 19(3):303-315. doi: 10.1007/BF00300363
[17]	Hampton K, 2001. Living the Wired Life in the Wired Suburb:Netville, Glocalization and Civil Society. Toronto:University of Toronto.
[18]	Hannscott L, 2016. Individual and contextual socioeconomic status and community satisfaction. Urban Studies, 53(8):1727-1744. doi: 10.1177/0042098015574811
[19]	Heller K, Cook J R, Rasmussen B R et al., 1981. The effects of personal and social ties on satisfaction and perceived strain in changing neighborhoods. Journal of Community Psychology, 9(1):35-44. doi: 10.1002/1520-6629(198101)9:1<35::AID-JCOP2290090103>3.0.CO;2-J
[20]	Hipp J R, 2009. Specifying the determinants of neighborhood satisfaction:a robust assessment in 24 metropolitan areas. So-cial Forces, 88(1):395-424. doi: 10.1353/sof.0.0239
[21]	Katz J E, Aspden P, 1997. A nation of strangers? Communications of the ACM, 40(12):81-86. doi: 10.1145/265563.265575
[22]	Kweon B S, Ellis C D, Leiva P I et al., 2010. Landscape compo-nents, land use, and neighborhood satisfaction. Environment and Planning B:Urban Analytics and City Science, 37(3):500-517.
[23]	Ladewig H, McCann G C, 1980. Community satisfaction:theory and measurement. Rural Sociology, 45(1):110-131.
[24]	Lee S M, 2010. The Association between Neighborhood Envi-ronment and Neighborhood Satisfaction:Moderating Effects of Demographics. San Diego:San Diego State University.
[25]	Lee S W, Ellis C D, Kweon B S et al., 2008. Relationship between landscape structure and neighborhood satisfaction in urbanized areas. Landscape and Urban Planning, 85(1):60-70. doi: 10.1016/j.landurbplan.2007.09.013
[26]	Lyubomirsky S, Sheldon K M, Schkade D, 2005. Pursuing hap-piness:the architecture of sustainable change. Review of Gen-eral Psychology, 9(2):111-131. doi:10.1037/1089-2680.9.2. 111
[27]	Matei S, 2001. The Magnifying Glass Effect:Negotiating Indi-vidualism and Community on the Internet. Los Angeles:Uni-versity of Southern California.
[28]	Matei S, Ball-Rokeach S J, 2001. Real and virtual social ties:connections in the everyday lives of seven ethnic neighbor-hoods. American Behavioural Scientist, 45(3):550-564. doi: 10.1177/00027640121957213
[29]	Papacharissi Z, Rubin A M, 2000. Predictors of internet use. Journal of Broadcasting & Electronic Media, 44(2):175-196. doi: 10.1207/s15506878jobem4402_2
[30]	PEW Research Center. 2000. Tracking Online Life:How Women Use the Internet to Cultivate Relationships with Family and Friends (May). http://www.pewinternet.org/pdfs/Report1.pdf. Accessed the 13th of June 2004, at 11.00
[31]	Rehdanz K, Maddison D, 2008. Local environmental quality and life-satisfaction in germany. Ecological Economics, 64(4):787-797. doi: 10.1016/j.ecolecon.2007.04.016
[32]	Rigby K, Vreugdenhil A, 1987. The relationship between gener-alized community satisfaction and residential social status. The Journal of Social Psychology, 127(4):381-390. doi: 10.1080/00224545.1987.9713718
[33]	Shah D V, Kwak N, Holbert R L, 2001. ‘Connecting’ and ‘dis-connecting’ with civic life:patterns of Internet use and the production of social capital. Political Communication, 18(2):141-162. doi: 10.1080/105846001750322952
[34]	Shin D C, Johnson D M, 1978. Avowed happiness as an overall assessment of the quality of life. Social Indicators Research, 5(1-4):475-492. doi: 10.1007/BF00352944
[35]	Spain D, 1988. The effect of changing household composition on neighborhood satisfaction. Urban Affairs Review, 23(4):581-600. doi: 10.1177/004208168802300406
[36]	United Nations, 2017. New Urban Agenda. New York:United Nations. http://habitat3.org/wp-content/uploads/NUA-English-With-Index-1.pdf. Available at:2018-11-01.
[37]	Van den Besselaar P, Beckers D, 1998. Demographics and soci-ographics of the Digital city. In:Ishida T (ed). Community Computing and Support Systems:Social Interaction in Net-worked Communities. Berlin, Heidelberg:Springer, 108-124. doi: 10.1007/3-540-49247-X_8
[38]	Virnoche M E, 1998. The seamless web and communications equity:the shaping of a community network. Science, Tech-nology, & Human Values, 23(2):199-220. doi: 10.1177/016224399802300203
[39]	Vrbka S J, Combs E R, 1993. Predictors of neighborhood and community satisfactions in rural communities. Housing and Society, 20(1):41-49. doi: 10.1080/08882746.1993.11430153
[40]	Wellman B, Haase A Q, Witte J et al., 2001. Does the Internet increase, decrease, or supplement social capital?:social net-works, participation, and community commitment. American Behavioral Scientist, 45(3):436-455. doi: 10.1177/00027640121957286
[41]	Xia Yongjiu, Zhu Xigang, 2013. The evaluation of urban forced movers' community satisfaction:a case study of Nanjing. Sci-entia Geographica Sinica, 33(8):918-925. (in Chinese)
[42]	Zhang Chun, Chai Yanwei, 2013. Study on neighborhood satisfac-tion of the urban elderly in Beijing:an approach from fuzzy evaluation. Human Geography, 28(4):47-52, 147. (in Chinese)

Proportional views

通讯作者: 陈斌, bchen63@163.com

1.
沈阳化工大学材料科学与工程学院沈阳 110142

Get Citation

PDF

XML

Article Metrics

Article views(204) PDF downloads(176) Cited by()

Proportional views

Effects of Community Communication Technology (ICT) Usage on Community Satisfaction: Case Study in Nanjing, China

1. School of Architecture and Urban Planning, Nanjing University, Nanjing 210093, China;

2. Provincial Engineering Laboratory of Smart City Design Simulation and Visualization of Jiangsu Province, Nanjing 210093, China

Corresponding author: QIN Xiao.E-mail:x.qin@nju.edu.cn

Received Date: 2018-11-10

Rev Recd Date: 2019-03-06

Publish Date: 2019-10-01

Key words:

community communication technology (ICT) usage /
community satisfaction /
types of communities /
future community /
Nanjing

Abstract: Future or smart community, which mainly refers to the development of community information and communication technology (ICT) platforms or devices, has received considerable attention from urban governments and scholars. However, only a few studies have been conducted to test the actual effects of using these community ICT platforms or devices on the community satisfaction of residents. Therefore, the present study conducts a survey in 40 communities in Nanjing, China and uses a mixed linear regression model to determine the relationship between community ICT usage and community satisfaction. Results indicate that residents with high-level community ICT usage are more satisfied with their community than those with low-level community ICT usage. Moreover, evident differences are observed regarding the influence of new commodity, old commodity and affordable housing communities in Nanjing. These findings are meaningful for the construction and development of future communities.

HTML

Reference (42)

[1]	Ball-Rokeach S J, Gibbs J, Jung J Y et al., 2000. The Globaliza-tion of Everyday life:Visions and Reality (White Paper 2). Los Angeles:Annenberg School for Communication, Meta-morphosis Project. http://www.metamorph.org/vault/globalization.html. Cited 31 October 2005.
[2]	Bardo J W, Bardo D J, 1983. A re-examination of subjective components of community satisfaction in a british new town. The Journal of Social Psychology, 120(1):35-43. doi:10.1080/00224545.1983.9712008
[3]	Batty M, 2012. Building a science of cities. Cities, 29(Supp.11):S9-S16. doi:10.1016/j.cities.2011.11.008
[4]	Berry B J L, Okulicz-Kozaryn A, 2011. An urban-rural happiness gradient. Urban Geography, 32(6):871-883. doi:10.2747/0272-3638.32.6.871
[5]	Brereton F, Clinch J P, Ferreira S, 2008. Happiness, geography and the environment. Ecological Economics, 65(2):386-396. doi:10.1016/j.ecolecon.2007.07.008
[6]	Chen Hui, Zhen Feng, 2016. Impact of ICT on community satis-faction among elderly:the case of suojin community in Nanjing city. Progress in Geography, 35(9):1167-1176. (in Chinese)
[7]	Dawkins C, Jeon J S, Pendall R, 2015. Transportation access, rental vouchers, and neighborhood satisfaction:evidence from the moving to opportunity experiment. Housing Policy Debate, 25(3):497-530. doi:10.1080/10511482.2014.986662
[8]	Diener E, Ryan K, 2009. Subjective well-being:a general over-view. South African Journal of Psychology, 39(4):391-406. doi:10.1177/008124630903900402
[9]	Dutta-Bergman M J, 2005a. Access to the Internet in the context of community participation and community satisfaction. New Media & Society, 7(1):89-109. doi:10.1177/1461444805049146
[10]	Dutta-Bergman M J, 2005b. The antecedents of communi-ty-oriented internet use:community participation and commu-nity satisfaction. Journal of Computer-Mediated Communica-tion, 11(1):97-113. doi:10.1111/j.1083-6101.2006. tb00305.x
[11]	Farag S, Weltevreden J, van Rietbergen T et al., 2006. E-shopping in the Netherlands:does geography matter? Environment and Planning B:Urban Analytics and City Science, 33(1):59-74. doi:10.1068/b31083
[12]	Fitz B M, Lyon L, Driskell R, 2016. Why people like where they live:individual-and community-level contributors to commu-nity satisfaction. Social Indicators Research, 126(3):1209-1224. doi:10.1007/s11205-015-0922-9
[13]	Gans H J, 1968. Urbanism and suburbanism as ways of life. In:Pahl R E (ed). Readings in Urban Sociology. Amsterdam:Elsevier, 95-118. doi:10.1016/B978-0-08-013293-8.50010-5
[14]	Garland A N, 2013. Community Satisfaction:the Solution for Rural Communities. Waco:Baylor University.
[15]	Giffinger R, Fertner C, Kramar H et al., 2007. Smart Cities-Ranking of European Medium-Sized Cities. Vienna:Center of Regional Science. http://www.smart-cities.eu/download/smart cities final report. pdf.
[16]	Gruber K J, Shelton G G, 1987. Assessment of neighborhood satisfaction by residents of three housing types. Social Indica-tors Research, 19(3):303-315. doi:10.1007/BF00300363
[17]	Hampton K, 2001. Living the Wired Life in the Wired Suburb:Netville, Glocalization and Civil Society. Toronto:University of Toronto.
[18]	Hannscott L, 2016. Individual and contextual socioeconomic status and community satisfaction. Urban Studies, 53(8):1727-1744. doi:10.1177/0042098015574811
[19]	Heller K, Cook J R, Rasmussen B R et al., 1981. The effects of personal and social ties on satisfaction and perceived strain in changing neighborhoods. Journal of Community Psychology, 9(1):35-44. doi:10.1002/1520-6629(198101)9:1<35::AID-JCOP2290090103>3.0.CO;2-J
[20]	Hipp J R, 2009. Specifying the determinants of neighborhood satisfaction:a robust assessment in 24 metropolitan areas. So-cial Forces, 88(1):395-424. doi:10.1353/sof.0.0239
[21]	Katz J E, Aspden P, 1997. A nation of strangers? Communications of the ACM, 40(12):81-86. doi:10.1145/265563.265575
[22]	Kweon B S, Ellis C D, Leiva P I et al., 2010. Landscape compo-nents, land use, and neighborhood satisfaction. Environment and Planning B:Urban Analytics and City Science, 37(3):500-517.
[23]	Ladewig H, McCann G C, 1980. Community satisfaction:theory and measurement. Rural Sociology, 45(1):110-131.
[24]	Lee S M, 2010. The Association between Neighborhood Envi-ronment and Neighborhood Satisfaction:Moderating Effects of Demographics. San Diego:San Diego State University.
[25]	Lee S W, Ellis C D, Kweon B S et al., 2008. Relationship between landscape structure and neighborhood satisfaction in urbanized areas. Landscape and Urban Planning, 85(1):60-70. doi:10.1016/j.landurbplan.2007.09.013
[26]	Lyubomirsky S, Sheldon K M, Schkade D, 2005. Pursuing hap-piness:the architecture of sustainable change. Review of Gen-eral Psychology, 9(2):111-131. doi:10.1037/1089-2680.9.2. 111
[27]	Matei S, 2001. The Magnifying Glass Effect:Negotiating Indi-vidualism and Community on the Internet. Los Angeles:Uni-versity of Southern California.
[28]	Matei S, Ball-Rokeach S J, 2001. Real and virtual social ties:connections in the everyday lives of seven ethnic neighbor-hoods. American Behavioural Scientist, 45(3):550-564. doi:10.1177/00027640121957213
[29]	Papacharissi Z, Rubin A M, 2000. Predictors of internet use. Journal of Broadcasting & Electronic Media, 44(2):175-196. doi:10.1207/s15506878jobem4402_2
[30]	PEW Research Center. 2000. Tracking Online Life:How Women Use the Internet to Cultivate Relationships with Family and Friends (May). http://www.pewinternet.org/pdfs/Report1.pdf. Accessed the 13th of June 2004, at 11.00
[31]	Rehdanz K, Maddison D, 2008. Local environmental quality and life-satisfaction in germany. Ecological Economics, 64(4):787-797. doi:10.1016/j.ecolecon.2007.04.016
[32]	Rigby K, Vreugdenhil A, 1987. The relationship between gener-alized community satisfaction and residential social status. The Journal of Social Psychology, 127(4):381-390. doi:10.1080/00224545.1987.9713718
[33]	Shah D V, Kwak N, Holbert R L, 2001. ‘Connecting’ and ‘dis-connecting’ with civic life:patterns of Internet use and the production of social capital. Political Communication, 18(2):141-162. doi:10.1080/105846001750322952
[34]	Shin D C, Johnson D M, 1978. Avowed happiness as an overall assessment of the quality of life. Social Indicators Research, 5(1-4):475-492. doi:10.1007/BF00352944
[35]	Spain D, 1988. The effect of changing household composition on neighborhood satisfaction. Urban Affairs Review, 23(4):581-600. doi:10.1177/004208168802300406
[36]	United Nations, 2017. New Urban Agenda. New York:United Nations. http://habitat3.org/wp-content/uploads/NUA-English-With-Index-1.pdf. Available at:2018-11-01.
[37]	Van den Besselaar P, Beckers D, 1998. Demographics and soci-ographics of the Digital city. In:Ishida T (ed). Community Computing and Support Systems:Social Interaction in Net-worked Communities. Berlin, Heidelberg:Springer, 108-124. doi:10.1007/3-540-49247-X_8
[38]	Virnoche M E, 1998. The seamless web and communications equity:the shaping of a community network. Science, Tech-nology, & Human Values, 23(2):199-220. doi:10.1177/016224399802300203
[39]	Vrbka S J, Combs E R, 1993. Predictors of neighborhood and community satisfactions in rural communities. Housing and Society, 20(1):41-49. doi:10.1080/08882746.1993.11430153
[40]	Wellman B, Haase A Q, Witte J et al., 2001. Does the Internet increase, decrease, or supplement social capital?:social net-works, participation, and community commitment. American Behavioral Scientist, 45(3):436-455. doi:10.1177/00027640121957286
[41]	Xia Yongjiu, Zhu Xigang, 2013. The evaluation of urban forced movers' community satisfaction:a case study of Nanjing. Sci-entia Geographica Sinica, 33(8):918-925. (in Chinese)
[42]	Zhang Chun, Chai Yanwei, 2013. Study on neighborhood satisfac-tion of the urban elderly in Beijing:an approach from fuzzy evaluation. Human Geography, 28(4):47-52, 147. (in Chinese)

Effects of Community Communication Technology (ICT) Usage on Community Satisfaction: Case Study in Nanjing, China

doi: 10.1007/s11769-019-1072-9

Abstract

References

Proportional views

通讯作者: 陈斌, bchen63@163.com

Article Metrics

Proportional views

Related